Dear Julie Ewing,

Thank you for contacting CVS/pharmacy ExtraCare regarding the use of Extra Buck coupons and offers at the register.

Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item. CVS Extra Buck coupons are earned when you make a qualifying purchase. These print out instantly at the register upon reaching the threshold for the offer. Free coupons or “offers at the register” are unearned and issued to you as a valued member of the CVS/pharmacy ExtraCare program. These coupons take the form of “open ended” coupons such as $3 off $15 or a certain dollar amount off a specific item. In any given transaction our registers will allow only one “open ended” coupon per transaction and more than one Extra Buck coupon provided the purchase threshold has been met for each offer amount on a per-transaction basis.

If we can be of further assistance please do not hesitate to contact us either by e-mail or by calling 1-800-746-7287.

Thank you for taking the time to contact us.


Below is a copy of an email which was sent to another couponer.

Dear ....

Thank you for taking the time to contact CVS/pharmacy with your inquiry regarding CVS/pharmacy coupon policies and proceedures. I hope that the following information will help to clarify things for your group.

We value our savvy coupon shoppers at CVS/pharmacy. As of June 2007 however, we are no longer accepting expired coupons.

Like many companies, we cheerfully reset expired coupons for many years to accommodate our wonderful customers. The recent change in proceedure can only be attributed to loss prevention.

CVS/pharmacy will accept coupons printed from the Internet.

They must have a legible barcode that scans at the register.

If the coupon does not scan at the register, the cashier should politely inform you that we are unable to accept your coupon. We do not allow manual overrides at the register for coupons printed from the Internet.

Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item. However, the staff should be allowing customers to use Extra Bucks in combination with other CVS coupons since these are coupons you have “earned.”

In addition, similarly they should be allowing the use of “offer at the register” coupons which would be an open offer of $3 off of $15 or a certain dollar amount off of a specific item.

Since our registers are programmed to only accept 2 coupons (1 CVS, 1 manufacturer) per item if the number of coupons exceed the items purchased a member of management will need to assist the cashier in processing the coupons.

I apologize in advance for any inconvenience.

But once again, I thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.


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